HELP DESK AND SERVICE MANAGEMENT SOLUTIONS WITH AEGIS SYSTEMS
From information technology organizations to product development teams in virtually every industry, Aegis systems help corporations implement a service and support environment that will align with business objectives and improve service levels. Aegis systems provide a networked view of customer, product and service level agreement information that enables dispersed teams to manage support issues effectively. See more.

The Aegis portfolio of products will deliver a web-based customer service solution that encompass:
  • Linking customer contact information to trouble ticket and incident service history
  • Enabling rapid inquiry handling and accurate order entry
  • Providing trouble ticket management capabilities that includes opening, routing, analyzing,
    correlating, tracking, escalating and closing of trouble tickets
  • Automatic creation of new trouble tickets from web customer support requests
  • Providing user and customer access through Aegis' web interface
  • Permitting the logging of support requests
  • Automating timely delivery of critical information
  • Automating escalation of requests
    • See more.
 
Customer Waiting Time Woes? Web self-service technology as an approach to enhancing the customer care and support function. More in Solutions >>

 

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